Table of Contents
| SECTION 1: AN INTRODUCTION TO INSURANCE FRAUD | 1 | 
| WHAT IS THE IMPACT OF INSURANCE FRAUD? | 3 | 
| TOP THREE INDUSTRIES AFFECTED BY INSURANCE FRAUD | 5 | 
| HEALTHCARE | 5 | 
| WORKER'S COMPENSATION | 6 | 
| AUTO INSURANCE | 7 | 
| SECTION 1— KEY TAKEAWAYS: | 8 | 
| SECTION 2: TWO MAIN TYPES OF INSURANCE FRAUD | 9 | 
| HARD FRAUD: DELIBERATE AND DAMAGING | 9 | 
| SOFT FRAUD: AN OPPORTUNITY TO GET MORE | 10 | 
| WHO CAN COMMIT INSURANCE FRAUD? | 11 | 
| SECTION 2— KEY TAKEAWAYS: | 13 | 
| SECTION 3: REAL-LIFE EXAMPLES OF INSURANCE FRAUD | 14 | 
| FRAUD PROFILE 1: ANDY HOUSE | 15 | 
| REVIEW | 16 | 
| FRAUD PROFILE 2: WANDALE J. FULTON | 17 | 
| REVIEW | 20 | 
| FRAUD PROFILE 3: JACQUES ROY | 21 | 
| REVIEW | 25 | 
| FRAUD PROFILE 4: SCOTT CHARMOLI | 26 | 
| REVIEW | 29 | 
| FRAUD PROFILE 5: JOHN AND ANNE DARWIN | 30 | 
| REVIEW | 33 | 
| FRAUD PROFILE 6: LARRY RUDOLPH | 34 | 
| REVIEW | 37 | 
| FRAUD PROFILE 7: ALI F. ELMEZAYEN | 39 | 
| REVIEW | 41 | 
| SECTION 3— KEY TAKEAWAYS: | 42 | 
| SECTION 4: A CLOSER LOOK AT INSURANCE FRAUD | 43 | 
| WHY DO PEOPLE COMMIT INSURANCE FRAUD? | 43 | 
| THE FRAUD TRIANGLE | 44 | 
| COMMON TYPES OF INSURANCE FRAUD | 48 | 
| HEALTHCARE: COMMON INSURANCE FRAUD SCHEMES | 48 | 
| Billing for Services That Were Not Provided | 48 | 
| Upcoding | 49 | 
| Unbundling | 50 | 
| WORKERS' COMPENSATION: COMMON INSURANCE FRAUD SCHEMES | 52 | 
| Premium Fraud | 53 | 
| Experience Modification | 54 | 
| Claims Fraud | 55 | 
| AUTO INSURANCE: COMMON INSURANCE FRAUD SCHEMES | 57 | 
| Vehicle Dumping, False Registration, Exaggerated Repair Costs After an Accident, Faulty Airbag Replacement, Staged Accidents | 58 | 
| Swoop & Squat | 58 | 
| Drive Down | 59 | 
| Go and Stop | 59 | 
| SECTION 4— KEY TAKEAWAYS: | 60 | 
| SECTION 5: FRAUD DETECTION— HOW TO FIGHT AGAINST INSURANCE FRAUD | 61 | 
| DETECTING AND MANAGING RED FLAGS | 62 | 
| COOPERATION WITH GOVERNMENT AND LAW ENFORCEMENT AGENCIES | 63 | 
| USE OF TECHNOLOGY TO FIGHT FRAUD | 64 | 
| THE STATE OF FAUD TECHNOLOGY STUDY: ANTI-FRAUD TECHNOLOGIES | 67 | 
| AML & KYC | 69 | 
| Figure 6.2 Types of Anti-Fraud Techniques | 70 | 
| SECTION 5— KEY TAKEAWAYS: | 72 | 
| SECTION 6: PRACTICAL HELP— WAYS TO PROTECT YOURSELF FROM FRAUD | 73 | 
| 4 SIGNS THAT YOU'RE GETTING SCAMMED | 73 | 
| PRACTICAL STEPS TO PROTECT YOURSELF FROM FRAUD | 74 | 
| SAFEGUARD YOUR PERSONAL INFORMATION | 74 | 
| UTILIZE TECHNOLOGY TO YOUR ADVANTAGE | 76 | 
| USE COMMON SENSE | 76 | 
| SECTION 6— KEY TAKEAWAYS: | 78 | 
| SECTION 7: INSURANCE FRAUD: WHO'S REALLY PAYING? LESSON REVIEW | 79 | 
| SECTION 1: AN INTRODUCTION TO INSURANCE FRAUD | 79 | 
| SECTION 2: TWO MAIN TYPES OF INSURANCE FRAUD | 81 | 
| SECTION 3: REAL-LIFE EXAMPLES OF INSURANCE FRAUD | 82 | 
| SECTION 4: A CLOSER LOOK AT INSURANCE FRAUD | 83 | 
| SECTION 5: FRAUD DETECTION— HOW TO FIGHT AGAINST INSURANCE FRAUD | 84 | 
| SECTION 6: PRACTICAL HELP— WAYS TO PROTECT YOURSELF FROM FRAUD | 85 | 
| ENDNOTES | 86 |